Our Team

Shona Coughlan

Finance Broker

shona@innovativehl.com.au

0403 518 214

9/2 Resolution Drive, Caringbah NSW 2229

Innovative Home Loans Shona Coughlan

Shona Coughlan is a Finance Broker at Innovative Home Loans

Shona Coughlan is a highly experienced Finance Broker at Innovative Home Loans, with a strong background in banking, loan structuring, and customer service spanning over 15 years. Known for her sharp attention to detail and commitment to getting results, Shona works closely with her clients to deliver finance solutions that are not only effective—but stress-free.

Having worked across both major banks and broking environments, Shona brings a wealth of industry knowledge and a practical, solutions-focused approach to every client interaction. Whether it’s securing a home loan, refinancing, or funding a new investment, Shona knows how to get deals over the line with efficiency and care.

She specialises in:

  • Home Loans – Helping first-time buyers and upgraders navigate the lending process with confidence and clear communication.
  • Refinancing – Reviewing existing loans to help clients save on interest, reduce repayments, or unlock equity.
  • Investment Property Loans – Providing strategic support to investors looking to grow their portfolios with smart, well-structured lending.
  • Debt Consolidation – Simplifying personal finances by consolidating debt into one manageable facility.
  • Commercial Lending – Delivering finance solutions for business owners across a wide range of commercial property and asset classes.
  • Asset Finance – Assisting with competitive funding for cars, trucks, and equipment.

Shona is known not just for her expertise, but for the genuine relationships she builds with her clients. Her communication is clear, her service is prompt, and her follow-through is exceptional—making her a go-to broker for clients who want personal attention and real results.

Whether you're buying your first home or reviewing your existing lending, Shona is a trusted and reliable partner to have by your side.

Ready to chat to our Team?

Reviews for Innovative Home Loans

AR

Anthony R

Highly recommend Alex and team!

RQ

Renee Quinn

I just refinanced with Sam at Innovative. Was such a smooth and easy process. Everyone is so informative and communicates really well. It’s always such a pleasent experience working with the team at innovative home loans.

OP

Oliver Powell

Legendary Service. Lee and his team provided an exemplary service. They were always available and made a difficult process easy to manage while getting us a great rate for our home loan.

Frequently Asked Questions

Can Innovative Home Loans help with refinancing existing home loans?

Refinancing represents a significant opportunity for Australian homeowners to improve their financial position, and Innovative Home Loans specialises in evaluating refinancing options. We analyse your current loan terms, interest rates, and fees against available market alternatives to identify potential savings. Refinancing can reduce monthly repayments, access equity for renovations or investments, or consolidate multiple debts into one manageable payment. The process involves similar documentation to new loans, plus details of your existing mortgage. We calculate the genuine benefits of refinancing after considering discharge fees, establishment costs, and ongoing charges. Many borrowers discover they can save thousands of dollars annually through refinancing to more suitable loan products. Our analysis considers your changed financial circumstances since your original loan, potentially accessing improved rates or features not previously available to you.

What services does Innovative Home Loans provide to borrowers?

Innovative Home Loans operates as a finance and mortgage broker, connecting borrowers across Australia with suitable lending solutions. Our services encompass home loans for first-time buyers, investment property purchases, refinancing existing mortgages, and commercial property financing. We work with multiple lenders to find appropriate loan products that match your financial circumstances and property goals. Based in Caringbah, we serve clients throughout the Sutherland Shire and nationwide, providing personalised advice on loan structures, interest rates, and repayment options. Our brokers handle the application process, documentation requirements, and liaise directly with lenders on your behalf, ensuring you receive professional guidance throughout your borrowing journey.

Can Innovative Home Loans help first-time home buyers in NSW access government schemes?

Innovative Home Loans assists first-time buyers throughout NSW and Australia in accessing various government assistance schemes and incentives. These include the First Home Owner Grant, First Home Loan Deposit Scheme, and state-based stamp duty concessions available in New South Wales. Our brokers stay current with changing government policies and eligibility criteria, ensuring you receive accurate information about available support. We help determine which schemes you qualify for and guide you through the application processes. Many first-time buyers can purchase with deposits as low as 5% when combining government schemes with appropriate loan products. Our local knowledge of Sutherland Shire and NSW property markets, combined with understanding of federal and state assistance programs, positions us to provide comprehensive advice for first-time purchasers.

How much does it cost to use a mortgage broker in Australia?

Most mortgage brokers in Australia, including Innovative Home Loans, receive their compensation through commissions paid by lenders when loans settle successfully. This means borrowers typically do not pay upfront fees for standard mortgage broking services. The commission structure is regulated by Australian law, ensuring transparency in how brokers are remunerated. Some specialised services or complex commercial transactions may involve additional fees, which would be clearly disclosed before any work commences. Using a broker can often result in accessing loan products and rates that may not be available through direct lender applications, potentially saving you thousands of dollars over the life of your loan through improved terms and conditions.

What types of properties can I finance through Innovative Home Loans?

Innovative Home Loans arranges financing for diverse property types across Australia's residential and commercial markets. Residential options include established homes, new constructions, apartments, townhouses, and vacant land for building purposes. We also facilitate investment property loans for rental properties and commercial property financing for retail, office, industrial, and mixed-use developments. Some lenders have specific criteria for certain property types, such as minimum apartment sizes or building age restrictions. Rural properties, unusual constructions, or properties in remote locations may require specialised lending solutions. Our broker network includes relationships with mainstream banks, non-bank lenders, and specialist financiers, enabling us to find suitable funding regardless of your property choice. We assess each property's lending viability and match it with appropriate lenders who actively finance that property category.

What documentation do I need to apply for a home loan through Innovative Home Loans?

Home loan applications require comprehensive documentation to verify your financial position and borrowing capacity. Essential documents include recent payslips, tax returns from the past two years, bank statements showing savings history, and identification such as a driver's licence or passport. Self-employed borrowers need additional documentation including business financial statements, BAS statements, and accountant-prepared income summaries. You will also need details about the property you wish to purchase, including the contract of sale or property valuation. Our brokers provide a detailed checklist tailored to your specific situation and loan type, helping you gather the correct documentation efficiently. Having complete documentation ready can significantly reduce processing times and improve your chances of loan approval.

What makes Innovative Home Loans different from applying directly to banks?

Working with Innovative Home Loans provides access to multiple lenders through one application process, rather than approaching banks individually. Our brokers maintain relationships with major banks, credit unions, and non-bank lenders, giving you broader choice than single lender applications. We compare loan features, interest rates, and fees across different providers to identify options aligned with your requirements. Banks promote their own products exclusively, while brokers provide independent advice based on your circumstances rather than lender preferences. Our local presence in Caringbah means personalised service with face-to-face meetings when required, combined with our ability to serve clients nationwide. We handle negotiations with lenders, manage application processes, and provide ongoing support after settlement. This professional advocacy can result in improved loan terms and conditions that individual applicants might not achieve through direct bank applications.